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E2E Retail Ltd - Privacy Policy   

Updated 24/05/2018  

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.  

E2E Retail Ltd is committed to processing personal information about its customers in ways that comply's with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.  

Data collection 

E2E Retail Ltd may collect personal information, which we receive when:  

You use our website 

You contact us   

We may collect the following types of information: Your name, address, email address, telephone number(s) and other contact details  

Information is required when providing you with a service, and details of our services that you have used  

Your payment information such as credit or debit card details or bank account details.  

Credit / Debit Card Details. Information is not logged on our servers but will be logged on our 3rd Party Payment Service Provider’s external servers securely.  

Suppliers: your company’s name, your position in the company; the company’s address, company’s email address and telephone number. 

Website cookies 

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.  

How We Use Cookies  

To keep track of products in your basket 

To create a unique code for each customer so that it knows where to find the basket data in the database for each customer 

No personnel date is stored within these cookies  

Why do we collect this information ?  

We collect your personal information to: 

  • Provide you with our services that you may request from us.
  • Meet our legal and regulatory obligations. 
  • General Enquiries (email enquiries etc)  

How do we collect this information?  

We collect personal information: 

Directly from customers: e.g. when a customer signs up to receive our services through our website  

From publicly available sources: eg. social media, internet services. 

Or sends an email enquiry  

We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.   

Keeping your information safe and secure. 

E2E Retail Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. 

Our website uses secure server software which will protect your information at all times. Once captured all your information is regarded as strictly confidential. Customer information is restricted to those that need to access it to fulfil their job roles. All access is restricted to Login and Password Controls  

Third party access 

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties  

Our Service Providers  

This includes external third-party service providers, such as Royal Mail ,couriers, accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK  

How long do we keep personal information ? 

We will only retain customers’ personal information for as long as it is needed to carry out a particular purpose or meet a particular obligation.  

Marketing  

If you have consented to receive marketing information, you may opt out at a later date by writing to us at info@childrenspartyshop.co.uk.  You have a right at any time to stop us from contacting you for marketing purposes.  

Links to other websites: 

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.                       

 Access to personal information 

To make a request to E2E Retail Ltd for any personal information we may hold, we need you to contact us by writing to the address provided below: 

E2E Retail Ltd  

13 Ensign Business Centre  

Westwood Way  

Coventry 

CV4 8JA  

Or by emailing us at info@childrenspartshop.co.uk  

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.