Delivery Information 

Despatch

At Spooky Party Shop we know how important delivery is so we will keep you fully informed by sending you an e-mail when your item has been despatched.  All items are despatched next day after placement of the order before 9.00pm. If an item is out of stock you will be advised of expected delivery date. The bulk of your order will be sent out to you minus the out of stock item.The out of stock item will then be sent out to you at no extra charge by First Class Royal Mail. Please note that Saturday and Sundays are not working days so all orders placed on a Friday do not go out untill Monday. Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties that we may use to deliver your order.


Postage & Packing

We charge postage and packing by the weight so the more you order the cheaper it will be. Please note the charge is for Postage & Packing (this includes materials to pack your parcel)

 

UK  1 - 2  item £2.50
If you are only ordering 1 - 2 items then we will only charge you £2.50 to deliver them. The item will be sent by First Class Royal Mail. You should receive the parcel the next working day after posting but please be patient if this is not the case. Please note First Class Post is not Guaranteed Next Day Delivery

UK Royal Mail First Class - £4.99
First Class Royal Mail should arrive the next working day after postage but please be patient if this is not the case. There is a weight limit of 2kg but in our experience most people order under this and you will be advised if there is any additional postage to be paid.

  • £4.99 per order
  • Weight Limit 2kg  
  • Delivery to all areas in the UK & Ireland Monday-Saturday.
  • Typically allow 1-2 working days for delivery.

Next Day Delivery Before 1.00pm - £8.50 ( All Orders Must Be Placed Before 12.00pm The Day Before For This Service)

Overseas Delivery
We only ship to the UK at the moment



Returns

We do hope you will be delighted with your purchases. If for any reason your are not pleased with your purchase, you may return the goods, unused and in their original packaging, within 15 working days from receipt back to us. Please send back to:E2E Retail Ltd,13 Ensign Business Centre,Westwood Way,Coventry,CV4 8JA. Our Customer Service Team will process your return by offering you an exchange or a refund.All returns must be unopened and in their original packaging,for Health & Saftety Reasons we can not exchange items that have been opened. All postage costs (sending and returning)will be your responsibility we will only accept liability for a refund of postage if it is our mistake or the product is damaged.

If returning goods please obtain a proof of postage as the goods are your responsibility untill they are returned back to us.

Once we receive the goods in their original condition, any payments made by you for your purchase will be refunded in within 30 working days or, where applicable, replacement goods will be despatched to you as soon as possible with no further costs for you.

 Cancellation of Order

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition